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Terms and conditions

1. General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to all orders and sales transactions via the website www.atelierbebe.be with regard to the products offered on the website, including birth registry lists via the website atelierbebe.geboortelijst.be, as well as to all orders placed after receiving a price offer via [email protected]. By placing an order, you accept these General Terms and Conditions of Sale fully and without reservation.

2. Seller

Atelier BéBé, a division of LoSt BV (hereinafter: Atelier BéBé), has its registered office at Blindestraat 24, 2800 Mechelen and is registered in the Crossroads Bank for Enterprises (CBE) under number 0659.773.115. The VAT number is BE 0659.773.115.
E-mail address: [email protected]

3. Application

Atelier BéBé may unilaterally adjust the Terms and Conditions of Sale at any time. Any changes to the Terms and Conditions of Sale will only apply to orders placed on or after the date of change.
Only the Terms and Conditions of Sale of Atelier BéBé apply to the agreement and not those of the customer.

4. Price quotes

Price quotes received via [email protected] are valid for one month. The customer must pay the total amount of the price quote within this period if he wishes to proceed with the order. After delivery of the goods, the same right of withdrawal as stated in these General Terms and Conditions of Sale applies.

5. Prices

All our prices include 21% VAT and exclude shipping costs.

6. Payment options

For payment, you can choose one of the following options: payments via Bancontact, KBC/CBC Payment Button, iDEAL, Transfer, SOFORT Banking. Atelier BéBé will not charge the buyer costs for any of these payment options.
Payment of the price must be completed when placing the order, and thus prior to delivery, via one of the aforementioned payment options. If the buyer opts for payment by bank transfer, the amount owed by the buyer is payable within a period of five (5) calendar days after placing the order. In any case, the order will only be sent from the moment that Atelier BéBé has received the payment on its bank account. If the buyer fails to pay the price due within the aforementioned period of five (5) calendar days, the sales agreement will be cancelled. Any amounts paid will be refunded as soon as possible by Atelier BéBé to the buyer.
Atelier BéBé has made every possible effort to optimize the security and confidentiality of the online payment, but is in no way liable for any theft, loss of data or any other damage that the buyer or a third party would suffer as a result of the online payment.
Until the moment of full payment by the buyer, the goods delivered to the buyer remain the property of Atelier BéBé.

7. Delivery

Shipments are made via Bpost. From an order of €100,00 there are no shipping costs to Belgium, unless stated otherwise on the product page. From an order of €100,00 there are no shipping costs to The Netherlands, unless stated otherwise on the product page. The shipment will take place within one to two working days after receipt of payment. Within Belgium the package will be delivered the next working day, within The Netherlands this takes one to two working days longer. No delay in delivery can give rise to the cancellation of the purchase or payment of compensation in favor of the buyer, except in the case of intentional delay. Incorrectly provided delivery addresses are the buyer's responsibility and may lead to additional costs. Unless otherwise indicated, our prices do not include transport and delivery of the goods to the buyer, these costs are stated separately. We have the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the buyer will be refunded without interest or other compensation.
When an article is not (or no longer) in stock, but can be reordered via the webshop www.atelierbebe.be, the delivery time of the relevant article is always clearly stated in the product information. Atelier BéBé is obliged to execute the order and thus deliver the ordered goods within a period of thirty (30) days from the day following the day on which the buyer placed his order with Atelier BéBé, unless specifically stated otherwise and agreed with the buyer. Atelier BéBé is in no way liable for any delays in delivery or for the consequences thereof that could be attributed to an error of the transport company or to an error of the suppliers and manufacturers.
The goods are only offered by Atelier BéBé on the webshop while stocks last. If, after completing the order, it appears that the goods purchased by the buyer are no longer in stock, Atelier BéBé will inform the buyer within a period of fifteen (15) calendar days and send a credit note to the buyer, thereby canceling the order. The buyer will immediately communicate his account number to Atelier BéBé after the aforementioned notification, so that Atelier BéBé can refund the money paid by the buyer within a period of fifteen (15) calendar days after notification from the buyer to the buyer. Atelier BéBé can in no way be held liable if the buyer should fail to communicate the account number as mentioned above to Atelier BéBé.
The buyer irrevocably waives any right and any claim for compensation that would arise from the dissolution of the sales agreement as a result of the depletion of the stock.
Any costs, taxes, customs and import duties as well as the formal requirements associated with deliveries outside Belgium are fully borne by the buyer. Atelier BéBé is in no way liable for the consequences of non-compliance with certain payment, tax and/or declaration obligations associated with deliveries outside Belgium.

8. Loss and damage during shipment

Atelier BéBé cannot be held responsible for damage, theft or loss of goods during shipment. We do everything we can to pack the goods as well and as safely as possible. The buyer is obliged to check the condition of the delivered goods when they are handed over by the transport company. If the packaging of the delivered goods is opened and/or damaged, the buyer must report this to the transport company and state this on the dispatch note at the time of receipt.
Each package can be tracked online using a unique barcode. In case of problems with the receipt of the sent package, the customer can contact the carrier stating this barcode.

9. Force majeure

Atelier BéBé is not liable for delays due to events beyond our normal control. This includes production stoppages, transport delays, strikes, work stoppages that can affect both ourselves and our suppliers, even if they are foreseeable.

10. Right of withdrawal and returns

The consumer has the right to inform the seller (by e-mail stating his account number to [email protected]) that he renounces his purchase, without payment of a fine and without stating a motive within 14 calendar days from the day following delivery.
The buyer must return the product within 14 calendar days in perfect and re-saleable condition, unused, undamaged, with all original labels and in original packaging to the following address:

Atelier BéBé
Onze-Lieve-Vrouwestraat 22
2800 Mechelen

Goods that have been worn, washed, damaged or repaired, or goods with a (smoke) odor cannot be returned. For hygienic reasons, pacifiers can never be returned. Goods made to order (such as furniture, prams, wallpaper,...) are never taken back.
The seller undertakes to refund the purchase price of the product paid by the buyer (excluding shipping costs) within 30 days of receipt of the product to a bank account number provided by the buyer. Atelier BéBé can in no way be held liable if the buyer should fail to communicate the account number as mentioned above to Atelier BéBé.
In case of incorrect return in accordance with the foregoing, the seller will not be obliged to pay any amount and the product remains the property of the buyer. The latter can then collect it back from the seller within 14 days or, at the explicit request of the buyer and at his expense, return it to the buyer.
The risk of returning the product as well as the cost of returning it, shall be borne exclusively by the buyer.
Do you wish to exchange an item? Then we will send the new item free of charge.
We reserve the right to refuse an exchange if we suspect that the product has already been put into use, has been damaged by the customer or if the reasons are unfounded. Sales or products in promotion cannot be exchanged.

11. Baby registry lists

The price of items on a baby registry list is the same as when the baby registry list was created. Discounts that are subsequently implemented in the store or the webshop cannot be applied to the existing items of a baby registry list. Price increases that are subsequently implemented by the supplier, will be applied to the existing items of a baby registry list. On baby registry lists there is a purchase obligation for the seasonal items (such as seasonal clothing), non-stock items that are ordered at the request of the customer or items that are produced to order by the manufacturer (such as furniture or wallpaper). After closing the baby registry list, a voucher is awarded to the value of 10% of the total purchased amount on the baby registry list, excluding purchased gift vouchers, discounted items, returned items and photo shoots. The baby registry list is closed at the request of the parents or at the latest 2 months after the birth of the baby/ babies.

12. Complaints

We do everything we can to describe and clarify the articles on the webshop www.atelierbebe.be as accurately as possible on the basis of photos. If typing errors should occur, this is based on a human, involuntary error and no rights can be derived from this. Colors in the photos may differ slightly from reality. Settings and quality of the buyer's screen can influence this, as can the incidence of light. Exchanges based on color deviations cannot be accepted. If the customer is in doubt about a certain article or if he wants further information, he can always contact Atelier BéBé.
We reserve the right to adjust our prices.
We make every effort to check our products as closely as possible for any errors or defects. We are not liable for defects in the products offered on the webshop www.atelierbebe.be. In that case, the customer can contact the relevant manufacturer. The customer must inform Atelier BéBé of this, so that we can check the products extra carefully. We do our utmost to prevent, remedy and resolve any complaints. Atelier BéBé cannot be held liable for injuries or damage resulting from the use of our products.
The buyer can direct his complaints to the registered office of Atelier BéBé at Blindestraat 24, 2800 Mechelen.

13. Warranty

As required by legal provisions, our products are also covered by a legal guarantee. If a product does not comply with the agreement, the buyer must inform the seller of this within 5 days following delivery. Any compensation for this can never be greater than the invoiced/paid amount to the buyer. Usual or normal wear and tear, unintentional or intentional changes made by the buyer to the product, the inability to present an invoice or a valid proof of payment and various negligence are express but therefore not exhaustive exceptions to the aforementioned guarantee.
The buyer is obliged to notify Atelier BéBé if the goods show any defects via [email protected] and to provide them with the necessary description and photos of the defects, within 5 calendar days following delivery to the buyer. Atelier BéBé undertakes to remedy the defects within a reasonable period of time in accordance with the obligations imposed on it under the applicable Belgian law.

14. Privacy

When you place an order on our webshop, we naturally need your data. By entering this information on the website, you give us permission to use it. We need this information to process your order, for delivery, invoicing, for marketing and advertising purposes. We keep your information absolutely private and store it in our secure, non-public database. Your data will not be passed on to third parties. As a buyer, you can request or adjust your data at any time. With this, Atelier BéBé respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

15. Property law

No data or photos from our website may be copied or used without our express permission.

16. Applicable law

All agreements concluded with the seller are governed by Belgian law. The courts of the district of Leuven have exclusive jurisdiction.