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Shipping & returns

Do I pay shipping costs?

We ship your order free of charge from a purchase amount of €100 to an address in Belgium, for the Netherlands shipping is free from a purchase amount of €100. If you place an order for a lower amount or with shipping to another country, the following shipping costs apply (the amounts stated below include VAT):


€ 29,95


€ 6,00


€ 27,95


€ 29,95


€ 27,95

Czech Republic

€ 18,95


€ 16,95


€ 27,95


€ 19,95


€ 9,95


€ 8,95


€ 19,95


€ 17,95


€ 19,95


€ 16,95


€ 27,95


€ 27,95


€ 7,95


€ 27,95

The Netherlands

€ 7,95


€ 17,95


€ 18,95


€ 27,95


€ 27,95


€ 27,95


€ 17,95


€ 17,95


I can't find my country in the list above.

The above mentioned list includes all member states of the European Union. Can't find your country in the list above? Send us an e-mail to [email protected] with the correct delivery address, and we will gladly calculate the shipping costs for you.

For shipments outside the European Union, we provide the customs form ourselves. However, we are not responsible for additional taxes, customs duties and administration costs - these are always to be paid by the buyer.


When will my order be delivered?

All parcels are sent with Bpost.

The shipment will take place within one to two working days after receipt of payment. Within Belgium the package will be delivered the next working day, within the Netherlands this can take up to one to two working days longer.

When an article is not (or no longer) in stock, but can be reordered via the webshop www.atelierbebe.be (e.g. furniture or wallpaper), the delivery time of the article is always clearly stated in the product information.


Can I specify a different delivery address?

Sure, you can do this by specifying a different delivery address during the ordering process.


Can I pick up my order at the Atelier BéBé store?

Of course you can also pick up your order yourself in our store, during opening hours and as soon as you have received an email that your order is ready (usually the same day, or the first working day following the time of your order). The opening hours and directions can be found here.

Will someone else pick up your order at the store? In that case, inform us briefly by e-mail to [email protected] so that we are aware of this.


Right of renunciation

Not completely satisfied with your order? Then you can return or exchange it. Items that are produced to order, such as furniture or wallpaper, cannot be returned.



Within 14 calendar days from the day following the delivery, you can inform us by e-mail to [email protected] that you want to return your order, without payment of a fine and without stating a motive. Please return your order in perfect condition, unused, undamaged, with all original labels and in original packaging to the following address:

Atelier BéBé
Onze-Lieve-Vrouwestraat 22
B-2800 Mechelen

The shipping costs of this return shipment are at your own expense. For further information about returns, please consult our Terms and Conditions.



Do you wish to exchange an item? Then we will send the replacing item free of charge. Notify us by e-mail to [email protected] that you wish to exchange your order, so that we can put aside the desired items for you. For further information about exchanging, you can consult our Terms and Conditions.